Refund policy

The 90-Day Promise
Hair has a real growth cycle, and we ask you to give OZIRA the full 90 days to work before judging the result — so that's exactly the promise we make in return: use it consistently (as directed) for the full 90 days, and if you don't see a real difference at your day-90 check, email us your order number and we'll refund your first bottle. One redemption per customer. We don't require proof beyond your word — this guarantee only works if we trust you, and we'd rather extend that trust than make you jump through hoops.

Unopened Products
Changed your mind before opening it? You can return an unopened, unused bottle within 30 days of delivery for a full refund. Contact us first so we can provide instructions.

Opened Products (outside the 90-Day Promise)
Outside of the 90-Day Promise above, we're unable to accept general returns on opened bottles for hygiene and safety reasons — the same standard most personal-care brands hold to.

Damaged or Defective Items
If your order arrives damaged, leaking, or with a manufacturing defect, contact us within 14 days of delivery with a photo, and we'll send a full replacement or refund — no questions asked.

Subscription Orders
You can cancel your subscription anytime before your next billing date with one click from your account — see our Subscription Policy for details. The 90-Day Promise applies to your first order under a subscription the same way it does to a one-time purchase.

How to Start a Return or Claim
Email us at the address below with your order number and we'll guide you through next steps.

Contact Us
House of Ozira
Email: support@houseoforiza.com